Hotel Lobby Maker Support
Get help with your Hotel Lobby Maker account, billing, credits, generated results, or technical issues, and learn what details to include in a support request.
How We Can Help
Contact support for help with:
- Signing in, email verification, or account access.
- Credit packs, payments, credits, or invoices.
- Duo videos that fail to start or finish.
- Missing, incomplete, or unexpected generated results.
- Safety, privacy, or content concerns.
Before You Contact Support
Try refreshing the page, signing out and back in, and repeating the action once. If the issue continues, email support@hotellobbymaker.org with:
- The email address associated with your account.
- The video template you selected.
- What you expected and what happened instead.
- The approximate time of the issue and your time zone.
- A task, payment, or invoice reference when available.
- A screenshot that does not expose sensitive information.
Billing and Account Safety
Do not email passwords, API keys, authentication codes, or full payment card details. For a payment issue, include only the transaction reference and the last four digits when needed to identify the charge.
General and Business Inquiries
For partnerships, product feedback, media inquiries, or other non-support questions, visit the Contact page.