One inbox, read by humans.

Support

Write to support@hotellobbymaker.org from the address on your account. Include the task ID shown on the result card — it lets us trace the render without asking you for screenshots.

What to include

• The track name and export quality you selected.
• The task ID, or the approximate time of the generation in UTC.
• What you expected versus what the clip did — one sentence is enough.
• For billing: the last four digits of the card and the purchase date. Never send a full card number.

Takedowns and rights

If a clip uses your likeness or material without permission, email the link and a short statement of ownership. Takedown requests are handled ahead of general support. See the copyright guidance for the full process.

Privacy requests

Account and data deletion requests are processed from the same inbox. Deleting your account removes stored videos and uploads; payment records are kept only as long as tax rules require.